Welcome to Whistler Cigars
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Customer Service

Shipping & Delivery

WE ship everywhere, except within Canada we cannot ship outside of BC. Tobacco related laws differ from country to country, therefore the client takes on the responsibility for the introduction of tobacco products into their country.

You must be at least 21 Years of age to buy cigars or tobacco products from us. An ID check may be required.

WE SHIP WORLDWIDE, DELIVERY 100% GUARANTEED!!!!! *

At the Whistler Cigar Co. we have two beliefs " QUALITY " and " CUSTOMER SERVICE ".

We offer the largest selection of Cuban Cigars available anywhere, along with the best guarantee in the industry. Simply put, we 100% guarantee delivery on each and every order, and your 100% satisfaction or we will replace your cigars or refund your money at your discretion.

How long does delivery usually take?

Delivery will usually take from 2 to 8 business days, depending on the level of service you choose, and all orders are packaged to ensure your order is received in the condition you would expect from your professional full-service tobacconist. All orders are shipped with bands on and in factory sealed boxes.

Do You ship Internationally?

Yes, we can. We 100% guarantee you will receive your order.

What type of guarantee do I have on delivery?

We 100% guarantee delivery on all orders.

How much will shipping cost for my order?

Standard shipping costs $40.00cnd. and up to $70.00cnd. for overnight service, regardless of order size (one of the most competitive rates available). This rate includes shipping and insurance on all our fully guaranteed orders.

Is WHISTLERCIGARS.COM a reputable company to trade with and how long have they been around?

We have been in business since June 1998. Since that time we've sold products to over 50,000 customers. We are not an Internet-only company, we have a solid, well established traditional retail chain in Whistler, British Columbia, which is stable and profitable, so we are not going anywhere!

Privacy & Security
All personal information is transmitted over a 256bit encrypted SSL connection to ensure privacy and security of your privacy.

Returns & Replacements

Before returning any cigars to us please contact us either through our toll free number 1-877-905-2423 or CLICK HERE to send us an email. We will respond to you generally the same day, or the next day if y ou contact us outside of business hours.

If it is necessary for you to return cigars we cannot be held responsible for the cost of shipping the cigars back to us including any duties, taxes etc incurred. We also cannot refund the charges we made for shipping the cigars to you. We will provide a refund only on cigars which we receive back undamaged.

We suggest you ship the package in a traceable method. You must be sure to package cigars appropriately for transport so that they do not dry out in transit as we cannot be responsible for cigars that do not arrive to us in the same condition as we shipped them to you.

Viewing Orders
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Quality Guarantee

All of our Cigars come from the only authorized importer of CUban Cigars into Canada, "Havana House".  This means that each box we receive and sell comes from Havana House and will show the Habanos / Havana House Hologram Seal, ensuring authenticity.

We are also authorized Habanos Dealer, and 100% guarantee authenticity and 
quality on all our cigars. If your not happy with your order we will refund your money or replace your order free of charge at your discretion.

We challenge you to find a Cigar company who stands behind their shipping and quality guarantee like WhistlerCigars.com and the Whistler Cigar Co.

If you do please let us know, and we will do what we can to surpass it.This is another one of our promises to you.

*We do not ship outside of BC within Canada as, The Tobacco Act of Canada Forbids the interprovincial transport of Tobacco Products.